FAQ - Helpdesk guide
Registering an account at IPtech HELPDESK
To create an account at our Helpdesk system follow the instructions below:
1. Visit IPtech Helpdesk at https://www.iptech.gr/helpdesk/en/,
2. Click register.
3. Enter the correct user information and fill the registration form
4. Click register and if you've completed the process correctly you'll get the message below:
Your account has been created and an activation link has been sent to the email address you entered.
Note that you must activate the account by selecting the activation link when you get the email before you can login.
5. Login to your email and click on the received message from our Helpdesk system.
6. Follow the instructions to activate your account .
I've forgotten my username and/or password
In order to resend your username or reset your password and assign a new one please follow the instructions below.
1. Visit IPtech Helpdesk following the link https://www.iptech.gr/helpdesk/en/,
2. Select login.
3. Under the login form you can click on forgot your username or forgot your password based on what you need.
4. Please enter the email address for your account. A verification code will be sent to you.
5. Click submit.
6. Check your email in a few minutes and select the received message from our helpdesk system.
7. Folow the instructions in the received email to restore access for your account.
Submit a new ticket
1. Visit IPtech Helpdesk from the link https://www.iptech.gr/helpdesk/en/,
2. Select login.
3. type in your username and password and click log in.
4. Select submit ticket.
5. Fill in the correct user information in the form below.
6. Select submit and you will have successfully completed the ticket submission.
Your login credentials username and password will be available only after you've registered a new account.
Which ticket priority should I choose when submitting a new ticket?
When submitting a new ticket you can choose one of the predefined priority levels we have assigned based on your needs:
LOW: When the ticket it of low importance or you just want to submit a general question.
NORMAL: When the ticket concerns questions or trouble regarding the use of software or system/network settings or (new) peripheral devices.
HIGH: When the ticket concerns trouble regarding your OS or software or network or peripherals and does not allow you to work.
URGENT: When it concerns some mulfunction or problem about software or server or website or mail server and renders a small percentage of your employees unable to work.
CRITICAL: When basic resources that affect your whole company and renders it unable to continue with your daily tasks are not available and you are unable to identify the cause.
